Office of Fair Trading
For further information about laws relating to strata schemes, contact the Office of Fair Trading.
All builders and contractors must be licensed by the Office of Fair Trading. We can also assist with complaints against builders and contractors.
Fair Trading administers the Property, Stock and Business Agents Act and can assist with complaints against managing agents. Strata managing agents employed by owners corporations must be licensed under this Act.
You should always check that the builder, tradesperson or agent you plan to use is properly licensed, and this can be done over the phone or online. Tel: 13 32 20 Hours of opening: 8.30am – 5.00pm Monday to Friday Website: www.fairtrading.nsw.gov.au
Other Agencies NSW Government Online Shop
You can download the Strata Schemes Management Act 1996, the Regulations and any amendments from shop.nsw - the NSW Government Online Shop. Website: www.shop.nsw.gov.au
NSW Government Information Service
You can purchase printed copies of the Strata Schemes Management Act 1996, the Regulations and any amendments from the NSW Government Information Service. Tel: 1300 729 396
Consumer, Trader and Tenancy Tribunal
GPO Box 4005, Sydney NSW 2001 Tel: 1300 135 399 Fax: 1300 135 247
Department of Lands
You can buy copies of registered strata plans, certificates of title for common property and individual lots and by-laws that have been made and registered by owners corporations. Land and Property Information Division 1 Prince Albert Road, Queen Square, Sydney NSW 2000 Tel: 1300 052 637
Community Justice Centres
Community Justice Centres can help people to work out an agreement that suits everyone concerned in a dispute. Look in the New South Wales Government section of the telephone book for the centre nearest to you or visit the website. Website: www.cjc.nsw.gov.au
Translation and interpreting services
For people who cannot speak English, telephone interpreters are available through the Translation and Interpreting Service. Tel: 13 14 50
Institute of Strata Title Management
The Institute is the professional body representing member strata managing agents. Suite 311, 3rd Floor 71-73 Archer Street, Chatswood NSW 2067 PO Box 129, Chatswood NSW 2057 Tel: 9904 8499 Fax: 9904 8409 Website: www.istm.org.au
Home Purchase Advisory Service
This service provides information and advice on all aspects of buying your own strata unit, including the free booklet titled The A–Z of Home Purchase. Tel: 1800 806 653
Workcover NSW
Workcover provides information on workplace health and safety and work related insurance requirements. Tel. 13 10 50 Website: www.workcover.nsw.gov.au



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